What are the system requirements?

You can watch on PCs running Windows 7 or later, Intel-based Macs running macOS10.12 or later. You can also watch on Android tablets and phones using Chrome and on iPhones and iPads using Safari, with a broadband or fibre internet connection. You’ll find a complete list of requirements below.

What are the requirements for Windows computers?

Windows 7, Windows 8.1 or Windows 10.
Google Chrome, Firefox, Microsoft Edge, Internet Explorer or Opera. We recommend using the latest version of your browser as earlier versions may not be supported.
Internet Explorer on Windows 7 is no longer supported.
You will need a broadband or fibre internet connection - dial up will not work.

What are the requirements for Mac computers?

MacOS 10.12 or later.
Google Chrome, Firefox, Safari, or Opera. We recommend using the latest version of your browser as earlier versions may not be supported.
You will need a broadband or fibre internet connection - dial up will not work.

Can I watch content on my iPhone/iPad?

Yes, you can watch content using the app which can be downloaded from the Apple App Store. Requires iOS 11 or later. Compatible with iPhone, iPad, and iPod touch.

Can I watch content on my Android Device?

Yes, you can watch content using the app which can be downloaded from the Google Play Store. The app requires Android 6.0 or later.

How can I watch my content on my Smart TV / Other Screens?

iOS and Android apps that will let you play content are in development and will be available soon. You can also Chromecast or Airplay content to compatible devices such as an AppleTV. Native support for Roku and other devices is also in development, and we’ll update information here and on our social media channels when they are ready.

What devices can I Chromecast or Airplay from?

You can Chromecast from a Chrome web browser or from an Android device using the Android app or Airplay from an Apple device using the IOS app.

I can’t stream any of the content, what’s going on?

Check your minimum system requirements above. We recommend that you update to the latest version of your browser.
We use adaptive bitrate streaming which means the streaming quality will automatically adjust based on your internet speed. For High Definition (HD) streaming we recommend VDSL, cable or fibre connections as we cannot guarantee consistent HD streaming on ADSL.

What happens if I forget my password?

Simply click “Forgot your password” on the Sign In page, enter the email address you used when you created an account and a link to reset your password will be sent to you.

Why does video playback stall or not play smoothly?

If your internet connection is poor or inconsistent you may experience problems during playback.

Can I use a Showcase Cinemas gift card to rent or purchase?

Unfortunately, no.

Can I pay with the credit card stored in the Showcase Cinemas mobile app?

They’re different apps with different settings. You’ll need to enter your payment details into ShowcaseNOW separately.

If I’m an Insider member, can you earn rewards and also use rewards for Showcase at home?

You can earn Insider rewards for whatever you rent or buy, but can’t use rewards towards paying for your rental or purchase transactions.

Not found an answer to your query above? Please contact us by email: UKCS@National-Amusements.com